Submit a complaint

Do you find yourself in a dispute with the SAQ? Do you feel frustrated about an issue? Have you witnessed a suspicious situation?

Here are the steps to follow to submit a complaint:

Are you a customer?

1. Contact the Customer Relations Centre via the form or by telephone
   Toll-free: 1 866 873-2020
   Greater Montréal area: 514 254-2020
2. If you contacted the Customer Relations Centre but weren’t able to resolve the issue to your satisfaction, you can submit a complaint to the SAQ through a completely impartial body. The completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.
   Toll-free: 1 877 888-6891
   Société des alcools du Québec (SAQ) – Confidence Line 

Are you an SAQ supplier?

1. Please speak with the representative concerned about the reasons for your complaint. This can often help resolve a dispute.
2. If the compliant is related to the contract process, please refer to the Procédure portant sur la réception et l'examen des plaintes dans le cadre d'un processus contractuel (PDF - 97 Ko in French only).
3. If the first two steps don’t resolve the complaint, a completely confidential hot line is available 24 hours a day, seven days a week by telephone or online.
   Toll-free: 1 877 888-6891
   Société des alcools du Québec (SAQ) - Confidence Line